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Returns & Refunds

Your results are our priority. Not satisfied? We'll make it right.

✅ 60-Day "Clear or Free" Guarantee If you don't see results, you don't pay. It's that simple.
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Full Refund
No results in 60 days? Money back
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Free Replacement
Damaged or defective? Replaced free
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Fast Processing
Refunds processed within 48 hours
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Our Promise

At Clear Fortress, we believe you should see real results — or you shouldn't pay. That's why we've created the most customer-friendly return policy in the skincare industry.

We know you've probably tried everything and been disappointed before. That's exactly why we put the risk on us, not you. If Clear Fortress doesn't work for you, we don't deserve your money.

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The 60-Day Guarantee

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Clear or Free — No Results? Full Refund

Use Clear Fortress as directed for up to 60 days. If you don't see a noticeable improvement in your body acne, contact us for a full refund.

No fine print. No hidden conditions. No hassle. We'll refund your purchase price — you don't even need to return the product.

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What's Covered

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Full Refund — Didn't See Results

Used the system consistently for 60 days without improvement? We'll refund your entire purchase. Just email us with your order number and a brief description of your experience.

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Free Replacement — Damaged in Transit

Received a damaged or broken product? We're so sorry! Send us a photo, and we'll ship a free replacement immediately — no need to return the damaged item.

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Full Refund — Wrong or Missing Items

If you received the wrong product or your order arrived incomplete, we'll send the correct items right away or process a full refund — your choice.

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Free Replacement — Defective Product

Product doesn't dispense properly, has an unusual smell, or seems defective? Contact us and we'll replace it immediately at no cost to you.

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How to Request a Refund

3 Simple Steps

1
Email Us
Send an email to theclearfortress@gmail.com with your order number and reason for the refund request.
2
We Review
Our team will review your request and respond within 24-48 hours with confirmation.
3
Receive Your Refund
Once approved, your refund is processed immediately. Money is back in your account within 5-10 business days depending on your bank.

💡 Good to know: For the 60-day guarantee, you don't need to return the product. We trust you — and we'd rather you keep it in case you want to try again later.

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Refund Timeline

When Will I Get My Money Back?

💳 Credit Card 5-10 business days
💳 Debit Card 5-10 business days
🅿️ PayPal 3-5 business days
🍎 Apple Pay / Google Pay 3-5 business days
💸 Shop Pay 3-5 business days

*We process refunds within 48 hours of approval. Bank processing times may vary.

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A Few Details

⚠️ Please Note

  • The 60-day guarantee begins from your delivery date, not purchase date
  • For best results (and to qualify for the guarantee), please use the system consistently as directed
  • Refund requests must include your order number
  • Shipping costs are non-refundable for change-of-mind returns
  • Promotional bundles and heavily discounted items may be subject to partial refunds

🤝 Our philosophy: These guidelines help keep things fair, but we're humans, not robots. If you have a genuine concern, please reach out — we'll always try to find a solution that works.

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Not Covered

To keep things fair for everyone, we can't process refunds for:

  • Requests made after 60 days from delivery
  • Products purchased from unauthorized third-party sellers
  • Damage caused by misuse or improper storage
  • Claims without a valid order number

However, if you're genuinely unhappy with your experience, please reach out anyway. We'd rather lose a sale than have an unhappy customer.

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Need Help?

Our support team is ready to assist you

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Email
theclearfortress@gmail.com
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Response Time
Within 24-48 hours
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Include in Email
Order # + Issue + Photo (if damaged)

Common Questions

Do I need to return the product for a refund?
No! For our 60-day "Clear or Free" guarantee, you don't need to return anything. We trust that you've given the product a fair try. For damaged items, we just ask for a photo — no return shipping required.
What counts as "seeing results"?
We're looking for noticeable improvement — fewer new breakouts, reduced inflammation, skin that's visibly clearer. We're not expecting perfection in 60 days, but you should see meaningful progress. If you're unsure, reach out and we'll discuss your experience.
I'm on day 45 and not seeing much change. Should I request a refund?
Some people see results in 3-4 weeks, others need the full 60 days (especially for stubborn biofilm-protected bacteria). If you're not seeing any improvement by day 45, email us — we can help troubleshoot your routine or process a refund, whichever you prefer.
What if my package says delivered but I didn't receive it?
First, check with neighbors and your local post office. If it's still missing after 48 hours, email us with your order details. We'll investigate with the carrier and either resend your order or issue a full refund.
Can I get a refund if I just changed my mind?
If your order hasn't shipped yet, we can cancel and refund immediately. After delivery, we'd encourage you to try the system — that's why we have the 60-day guarantee. But if you have a genuine reason, reach out and we'll work something out.

Ready to Try Risk-Free?

Join 4,700+ women who've broken the antibiotic cycle. Backed by our 60-day guarantee.

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