Frequently Asked Questions

The complete Clear Fortress system includes three products designed to work together:

• Step 1 - Biofilm Disruptor Cleanser: Breaks down the protective barrier
• Step 2 - Targeted Treatment: Clears bacteria and fungus
• Step 3 - Defence Rebuilder: Repairs skin and prevents regrowth

Each product is formulated specifically for body acne — not repurposed face products!

Think of biofilm like dental plaque — it's a protective shield that bacteria build around themselves inside your pores.

Here's why it matters: Antibiotics and most topicals can't penetrate this barrier. They kill the exposed bacteria, your skin clears up, but the protected bacteria are still hiding. When you stop treatment, they emerge and multiply — often worse than before.

Yes! We formulated Clear Fortress to be effective yet gentle:

• Dermatologist-tested formulations
• No harsh sulfates or parabens
• Includes soothing ingredients like D-Panthenol and Niacinamide
• pH-balanced for skin health

That said, if you have very sensitive skin, we recommend starting every other day and working up to daily use.

Yes! Clear Fortress works alongside any treatment you're currently using. Many customers start while finishing their antibiotic course to prevent the typical relapse.

In fact, using Clear Fortress before you stop antibiotics may help prevent the post-antibiotic flare-up that affects 82% of users.

Clear Fortress is specifically formulated for body acne — back, chest, shoulders, and buttocks. Body skin is thicker and has different needs than facial skin.

We don't recommend using it on your face, as the formulation may be too strong for delicate facial skin. For face acne, we recommend consulting with a dermatologist.

Stubborn body acne that keeps coming back is typically caused by a combination of:

• Bacteria (like C. acnes and Staph) protected by biofilm
• Fungus (like Malassezia) — often missed by standard treatments
• Folliculitis — infected hair follicles common on the back and chest

This is why treatments targeting only bacteria often fail — they miss the fungal component and can't penetrate the biofilm shield.

Results vary by person, but here's what most customers experience:

• Week 1-2: Reduced inflammation and fewer new breakouts
• Week 3-4: Noticeable improvement in skin texture and clarity
• Week 6-8: Significant clearing for most users
• Week 10-12: Optimal results for stubborn cases

Some people see results faster, especially if their biofilm buildup is minimal. More stubborn cases (especially post-antibiotic) may take the full 60 days.

In our customer studies:

• 83% saw significant improvement within 6 weeks
• 23 days average time to visible clearing
• 4,700+ women have successfully broken the antibiotic cycle

Unlike antibiotics, Clear Fortress addresses the root cause — the biofilm. Once the biofilm is cleared and your skin barrier is repaired, many customers can transition to a simple maintenance routine.

We recommend:

• Use the full system daily for 8-12 weeks
• Transition to maintenance (2-3x per week) once clear
• Keep products on hand for occasional flare-ups

We hear this a lot — and we understand the skepticism. Here's why Clear Fortress is different:

If you've tried benzoyl peroxide, salicylic acid, antibiotics, and antifungals separately without lasting results, it's likely because each only addressed part of the problem.

Clear Fortress is the first system that addresses all three factors: biofilm, bacteria, AND fungus — in the right order. Not sure what type of acne you have? Take our free quiz to find your acne type.

Some users experience a brief adjustment period in the first 1-2 weeks as the biofilm is disrupted and trapped debris comes to the surface. This is actually a good sign — it means the products are working!

This is different from a negative reaction. True purging:

• Occurs in areas where you normally break out
• Resolves within 2-3 weeks
• Is followed by noticeably clearer skin

If you experience unusual irritation or breakouts in new areas, discontinue use and contact us.

Use once daily, ideally in the evening shower:

• Step 1: Apply the Biofilm Disruptor Cleanser to wet skin. Massage for 60 seconds, then rinse.
• Step 2: Apply the Targeted Treatment to affected areas. Leave on for 2-3 minutes, then rinse.
• Step 3: After drying, apply the Defence Rebuilder to affected areas. Let absorb — no need to rinse.

Yes! While we recommend evening use (so the Defence Rebuilder can work overnight), morning use is fine too.

The most important thing is consistency. Pick a time that works for your routine and stick with it.

With daily use on typical body acne areas (back, chest, shoulders), one complete set lasts approximately 6-8 weeks.

Usage may vary depending on how much surface area you're treating. We recommend subscribing to ensure you don't run out!

Yes, but we recommend keeping your routine simple during the initial 8-12 weeks:

• Safe to use: Gentle body moisturizers, sunscreen
• Avoid: Other acne treatments, exfoliating acids, retinols on the same areas

Using too many active products can irritate skin and make it harder to track what's working.

Yes! The three steps work together as a system. Skipping steps will significantly reduce effectiveness:

• Skip Step 1? The biofilm stays intact and protects bacteria
• Skip Step 2? Bacteria and fungus remain
• Skip Step 3? Skin barrier stays compromised, biofilm reforms faster

This is exactly why other products fail — they only address one piece of the puzzle.

We ship all orders within 1-2 business days. Delivery typically takes:

• Standard Shipping: 5-7 business days

You'll receive a tracking number via email once your order ships.

Currently, we only ship within the United States. We're working on international shipping — follow us on social media to be the first to know when we expand!

Shipping is calculated at checkout based on your location. We occasionally offer free shipping promotions — check our website for current offers!

Once your order ships, you'll receive an email with your tracking number. You can track your package directly through the carrier's website.

Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

It's exactly what it sounds like: if you don't see results in 60 days, you get your money back.

No fine print. No hidden conditions. No hassle. We're that confident in Clear Fortress — and we don't think you should pay for something that doesn't work for you.

No! For our 60-day guarantee, you don't need to ship anything back. We trust that you've given the product a fair try.

Simply email us with your order number and a brief description of your experience, and we'll process your refund.

We're so sorry if that happens! Just send us a photo of the damage, and we'll ship a free replacement immediately — no need to return the damaged product.

Easy! Just email us at theclearfortress@gmail.com with:

• Your order number
• Brief description of your experience

We'll process your request within 24-48 hours. Refunds typically appear in your account within 5-10 business days depending on your bank.

Don't give up yet! Some stubborn cases (especially post-antibiotic users with heavy biofilm buildup) can take the full 60 days.

That said, if you're not seeing any improvement by week 6, email us. We can help troubleshoot your routine or process a refund — whichever you prefer.